Immediate Joining for Help Desk Specialist – in Honolulu, HI with DOD Army

March 23, 2016 by Bruce Brown Leave a Comment

Position: Help Desk Specialist –
Location: Honolulu HI

CLEARANCE: SECRET (Active)

Description

The contractor shall provide service execution to CLIN conversion within two (2) business days.
The contractor shall provide service management to EITSMS processing within one (1) business day.

Contractor will implement and operate an IT Infrastructure Library (ITIL)-based service desk to provide the

HQ a single assured point of contact for all Automated Data Processing (ADP) hardware, software, and

networking problems; for service requests, to include new systems, major modifications to existing systems

and entry points for emerging technologies. Also maintains service catalogs, an approved product list, and

a knowledge base for Service Desk operations. Adhere to HQs policy of using Information Technology Requests for all maintenance requests. Documents all users’ trouble calls and coordinates all software maintenance changes with government leads while ensuring project maintenance logs are maintained and reviewed.

Special Qualifications: