OIT – Help Desk Support I ( 1 position ) Denver CO

The Governor’s Office of Information Technology Identity and Access Management (IAM) work unit is responsible for how users within an organization are given an identity – and how it is protected, including saving critical applications, data and systems from unauthorized access while managing the identities and access rights of people both inside and outside the organization. The IAM analyst will be responsible for creating accounts in the Electronic Death Registration system. The analyst will work closely with Manager of IAM, CDPHE Program Area, IAM team and Customers.

This project serves to expand capacity in the Identity & Access Management team with the Governor’s Office of Information Technology to provide access credentials to Electronic Death Registration (EDR) system users. The Office of the State Controller has implemented the new system to increase efficiency and decrease delays for individuals awaiting issuance of death certificates.

●    Review each registration packet received from the Office of the State Controller to determine user group assigned to applicant

●     Enter applicant data into the credentialing system to generate unique system access credentials

●    Issue complete credentials (set of user ID, Password, and PIN) to user through contact information documented in the applicant packet

●    If credentials cannot be verified or issued after two attempts to contact applicant, contractor shall document the issue or problem preventing completion of the process and maintain a list of users with unresolved/outstanding applications

This position facilitates identity and access management. The position is liable for ensuring that customer requests for security access is completed in a timely manner, provides second level technical support to the project team, end users and OIT functional groups. This position will perform ticket management and participate in project meetings. It is the responsibility of the IAM analyst to manage Identity and access within CA Service Desk, Customer Portal (EEM), Active Directory and Google.

The Identity and Access Management unit is responsible for provisioning support which includes ticket management, customer service, and knowledge of least privilege methodology with security rights, permissions and groups, experience with Active Directory, CA Service Desk, and Google. Due to the importance of this position, it is expected that a person supporting IAM has basic troubleshooting skills with networking and computer systems, can multitask, work in a fast paced environment while providing excellent customer service.

 As a condition of employment you may be required to submit to additional background checks and/or screenings during the course of your employment with OIT.

Contract staff is required to observe the Colorado Cyber Security Policies, as published and updated by the Office of Cyber Security. These policies provide guidelines concerning vendor security controls and vendor reporting and monitoring. Please reference P

Position Title:                                                                    OIT – Help Desk Support I ( 1 position )

Position Id:                                                                         PO 2016-9259

Agency:                                                                                State of Colorado – OIT

Duration:                                                                             4.5 Months

Work Location:                                                                 4300 Cherry Creek Dr. S. Denver , Colorado  80246

Interview Type:                                                                In person Preferred