Position: Help Desk Specialist –
Location: Honolulu HI
Location: Honolulu HI
CLEARANCE: SECRET (Active)
Description
- The contractor shall provide service execution to CLIN conversion within two (2) business days.
- The contractor shall provide service management to EITSMS processing within one (1) business day.
Contractor will implement and operate an IT Infrastructure Library (ITIL)-based service desk to provide the
HQ a single assured point of contact for all Automated Data Processing (ADP) hardware, software, and
networking problems; for service requests, to include new systems, major modifications to existing systems
and entry points for emerging technologies. Also maintains service catalogs, an approved product list, and
a knowledge base for Service Desk operations. Adhere to HQs policy of using Information Technology Requests for all maintenance requests. Documents all users’ trouble calls and coordinates all software maintenance changes with government leads while ensuring project maintenance logs are maintained and reviewed.
Special Qualifications:
- experience using Microsoft Office tools (Word, PowerPoint, Excel, and Outlook)
- Security+ Certification
Thanks & Regards
Rosalyn Morgan
Assistant Team Lead
22nd Century Technologies, Inc.
22nd Century Technologies Inc is an Equal Employment Opportunity and Affirmative Action employer.
Direct : 908-765-0002*378